FAQs

What is your cancellation policy?

If you don’t arrive for your booking without letting us know, a £15 fee per person will be charged for breakfast and afternoon tea and a £25 fee per person will be charged for lunch and dinner. (If you cancel and let us know, via online or phone, you will not be charged.)

Do you sell gluten-free and a range suitable for vegetarians?

We don’t have a separate gluten free or vegetarian menus but there is a variety of dishes listed on the A la Carte.

Is there a dress code?

Our dress code is smart-casual; smart trainers are allowed.

Is there an underground / train station close by?

Green Park station is a 2-minute walk and has both step and step free access.

Is there parking available close to the restaurant?

Yes, there is limited street parking in the surrounding area which includes private/pay for parking on Arlington Street, a 2 minute walk from the restaurant

Is the restaurant wheelchair accessible?

Yes, please let us know prior to the booking and we can accommodate wheelchair access.

Are children / babies welcome? Are pushchairs allowed?

We are delighted to welcome children to the restaurant and are able to offer highchairs. Please note that the child’s seat will be included in the overall table number.

We would also like to advise that space is very limited for pushchairs/buggies in the cloakroom area.

Is there a children’s menu?

We do not offer separate children’s menus, however, there are dishes suitable for children on our à la carté menu.

Are dogs welcome?

Unfortunately, we do not allow pets in restaurants except for registered assistance dogs.

Is afternoon tea offered?

Yes, we are proud to offer traditional Cream Tea or our celebratory Champagne alternative, experience Afternoon Tea at The Wolseley any day of the week, see our menu.

Can you accommodate dietary requirements?

All our dishes are prepared in our one main kitchen, where a variety of ingredients are used (including nuts, eggs, dairy and gluten). Although we follow the strictest hygiene practices to minimise the risk of cross-contamination, we cannot guarantee any dish to be totally free from allergens. If you would like to know more about how our dishes are cooked or prepared. Please alert our team in advance.

Does the restaurant offer take away?

Unfortunately, we do not offer take-away services at this time.

What is the largest table?

The largest table size we offer in the restaurant is 6, however, we do offer a private dining which seats up to 15 guests on one oval table and is available for breakfast, lunch and dinner.

Is there a private room?

Yes, we have a private dining room which is discreetly hidden from view with its own private staircase, it nonetheless feels very much a part of the main restaurant. The Room can accommodate up to 15 people seated on one oval table and is available for breakfast, lunch and dinner.

Is Wi-Fi available?

Yes, we have free WiFi offered in the restaurant.

Are there any outdoor seating tables?

There is no outdoor space or seating at The Wolseley Piccadilly.

Is the information I provide The Wolseley kept private?

We respect the privacy of all our customers. The Privacy Policy sets out the data processing practices carried out by us through use of the Website.  If you have any requests concerning your personal information or any queries with regard to these practices, please contact reservations@thewolseley.com.

How do I unsubscribe from the mailing list or newsletters?

Please follow the ‘unsubscribe’ link from any of our email newsletters. Alternatively, you can let us know by email. It can take up to four weeks for your preferences to be registered on our system, so you may still receive emails from us during this period.

Complaints

In the event that you have a complaint regarding a product or service purchased from The Wolseley, please contact our Customer Service team. In the event that our Customer Service team is unable to resolve your complaint and your complaint is regarding an Online Order, the EU Online Dispute Resolution platform is available at webgate.ec.europa.eu/od